Return and Refund Policy

At Ancestral Hair Oil, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure you have a positive shopping experience.

Return Eligibility

To be eligible for a return, your item must be:
  • Unopened and unused

  • In the same condition that you received it

  • In the original packaging

  • Accompanied by the original receipt or proof of purchase

    • Return Process

    To initiate a return, please follow these steps:
  • Contact Us: Email our customer service team at [your contact email] within 30 days of receiving your order to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

  • Receive Authorization: Our customer service team will review your request and, if eligible, provide you with a return authorization number and instructions on how to return the item(s).

  • Ship the Item: Pack the item(s) securely in the original packaging and include the return authorization number. Ship the package to the address provided by our customer service team. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    • Refunds

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

  • Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error..

    • Late or Missing Refunds

    If you haven’t received a refund yet, please follow these steps:
  • Check Your Bank Account: Verify your account to ensure the refund has not been processed.

  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.

  • Contact Your Bank: There is often some processing time before a refund is posted.

  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@rumanii.com.

    • Exchanges

    We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@gmail.com with your order number and details about the product condition.

    Non-Returnable Items

    Several types of goods are exempt from being returned:
  • Gift cards

  • Downloadable software products

  • Some health and personal care items

    • Sale Items

    Only regular-priced items may be refunded. Sale items cannot be refunded.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

    Shipping Returns

    To return your product, you should mail your product to:
    support@rumanii.com

    Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    Changes to This Policy

    We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund practices.